Easy Products operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience. Calmhues is powered by Shopify, which enables us to provide our services to you.

This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit our website, use our services, make a purchase, or otherwise communicate with us.

Please read this Privacy Policy carefully. By using or accessing our website and services, you acknowledge that you have read and understood how your personal information is collected, used and disclosed as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information", we mean information that identifies you or can reasonably be linked to you.

Depending on how you interact with Calmhues, we may collect or process the following categories of personal information:

Contact details, including your name, billing address, shipping address, phone number and email address.

Financial and payment information, including payment card details, transaction information and other payment-related details.

Account information, including your username, password, preferences, settings and account activity.

Order and transaction information, including products you view, add to your cart, purchase, return, exchange or cancel.

Communication information, including any details you provide when contacting our customer support team.

Device information, including your device type, browser, network connection, IP address and other unique identifiers.

Usage information, including how you interact with, navigate and use our website and services.

Personal Information Sources

We may collect personal information from the following sources:

Directly from you, including when you create an account, place an order, contact us, subscribe to marketing, or otherwise provide information to us.

Automatically through our website, including through cookies and similar technologies when you browse or use our services.

From service providers, including partners who help us operate our website, process payments, fulfil orders, provide analytics or deliver customer support.

From business partners or other third parties where permitted by applicable law.

How We Use Your Personal Information

We may use your personal information for the following purposes:

To provide, tailor and improve our services. This includes processing payments, fulfilling orders, arranging delivery, managing your account, handling returns and exchanges, and improving your shopping experience.

To communicate with you. This includes sending order confirmations, delivery updates, customer support responses and other service-related messages.

For marketing and advertising. This includes sending promotional communications by email, text message or other channels, and showing you relevant online advertisements where permitted by law.

For security and fraud prevention. This includes verifying transactions, protecting our website, detecting suspicious activity and helping prevent fraud or misuse of our services.

For legal and regulatory reasons. This includes complying with applicable laws, responding to valid legal requests, enforcing our policies and protecting our rights.

How We Disclose Personal Information

We may disclose your personal information in the following circumstances:

With Shopify, vendors and service providers who perform services on our behalf, such as payment processing, order fulfilment, shipping, customer support, analytics, hosting and cloud storage.

With marketing and advertising partners who help us deliver relevant advertisements and promotional content.

When you request, direct or consent to us sharing certain information with third parties.

With our affiliates or within our business group, where relevant to operate and improve our services.

In connection with legal obligations, business transactions, fraud prevention, dispute resolution, mergers, acquisitions or other business changes.

Relationship with Shopify

Calmhues is powered by Shopify. Shopify helps us provide our online store, payment processing and related services.

When you use our website, certain information you submit may be transmitted to and processed by Shopify and other third parties that may be located outside your country of residence. Shopify may also collect and process personal information about your access to and use of our website in order to provide and improve its services.

Third-Party Websites and Links

Our website may contain links to third-party websites, services or platforms. We are not responsible for the privacy practices, security or content of these third-party websites.

If you access third-party websites through links on Calmhues, you do so at your own risk. We recommend reviewing their privacy policies before providing any personal information.

Children's Data

Our services are not intended for children under the age of majority in your jurisdiction. We do not knowingly collect personal information from children.

If you are a parent or guardian and believe that a child has provided us with personal information, please contact us so we can take appropriate steps to delete the information.

Security and Retention of Your Information

We take reasonable measures to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

We retain your personal information for as long as necessary to provide our services, maintain your account, fulfil orders, comply with legal obligations, resolve disputes, prevent fraud and enforce our agreements.

Your Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information, including:

The right to access or know what personal information we hold about you.

The right to request correction of inaccurate personal information.

The right to request deletion of your personal information.

The right to receive a copy of your personal information or request data portability.

The right to opt out of promotional emails by using the unsubscribe link in our emails.

If you are located in the United Kingdom or European Economic Area, you may also have the right to object to or restrict certain processing activities and to withdraw consent where we rely on consent to process your information.

To exercise your rights, please contact us using the contact details below.

Cookies and Tracking Technologies

We may use cookies and similar technologies to operate our website, improve your shopping experience, analyse website traffic and support marketing activities.

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website.

Complaints

If you have a complaint about how we handle your personal information, please contact us using the details below.

Depending on where you live, you may also have the right to lodge a complaint with your local data protection authority.

International Transfers

We may transfer, store and process your personal information outside the country where you live.

If we transfer personal information outside the United Kingdom or European Economic Area, we will rely on recognised transfer mechanisms, such as Standard Contractual Clauses or equivalent safeguards required by applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services, legal requirements or operational needs.

Any updated version will be posted on this website. Your continued use of our website after changes are posted means that you acknowledge the updated Privacy Policy.

Contact Information

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Customer Support Hours
Monday – Friday: 09:00 – 17:00

Email: support@calmhues.co.uk
Phone: +31 6 82045759

Company Details
Company Name: Easy Products
Company Reg No: 88083934
VAT: NL004537290B08
Address: Bolwerksepoort 39, 2152 EW Nieuw-Vennep, Netherlands