Calmhues Refund Policy

Thank you for choosing Calmhues.

At Calmhues, we are committed to providing high-quality products and a reliable shopping experience. If you are not fully satisfied with your purchase, we offer a clear return and refund policy to give you peace of mind.

30-Day Return Policy

We accept returns within 30 days of the purchase date.

To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging. Please include the original order confirmation or packing slip when returning an item.

How to Initiate a Return

To start a return, please contact our return team at support@calmhues.co.uk.

Once your return request has been reviewed and approved, you will receive return instructions. If applicable, you may also receive a Return Authorization number.

Please package the item securely in its original packaging, including any accessories or items that were included with your order.

Customers are responsible for return shipping costs unless the return is due to a defective item or an error on our part. We recommend using a trackable shipping method, as we cannot guarantee receipt of returned items without tracking.

Refund Process

Once your return has been received and inspected, we will notify you by email.

We will let you know whether your refund has been approved or rejected. If approved, your refund will be processed to your original payment method within 7 business days.

Please note that it may take additional time for your bank or payment provider to process and post the refund to your account.

Non-Refundable Items

The following items are non-refundable:

• Opened or used products
• Gift cards
• Items that are not returned in their original condition

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at support@calmhues.co.uk with your order details and clear photos of the issue.

We will review the matter and work to resolve the issue as quickly as possible.

Exchanges

The fastest way to receive the item you want is to return the item you have. Once your return has been accepted, you can place a separate order for the new item.

Contact Information

Customer Support Hours Monday – Friday: 09:00 – 17:00

Email: support@calmhues.co.uk
Phone: +31 6 82045759

Company Details
Company name: Easy Products
Company Reg No: 88083934
VAT: NL004537290B08
Address: Bolwerksepoort 39, 2152 EW Nieuw-Vennep, Netherlands